From customer service to building Ascend
My professional journey began in call-centre environments, where I developed a strong foundation in customer service, communication, problem-solving and working in fast-paced operations. Those early experiences taught me the importance of professionalism, patience, attention to detail and creating positive customer experiences.
As I gained experience, I became increasingly interested in the administrative work that keeps businesses organised behind the scenes. I wanted to do more than assist customers; I wanted to help businesses operate more efficiently.
That interest led me into virtual assistance. In 2022, I began building my career as a Virtual Assistant, expanding my experience in administrative support, customer communication, scheduling, data entry, CRM updates, recruiting coordination and executive support.
With a growing passion for the work, a commitment to continuous learning and a vision of building something of my own, I established Ascend VA Services.
Today, I lead Ascend VA Services with a focus on dependable administrative, customer experience and business operations support. I also coordinate flexible virtual assistant support to meet the needs and scale of each project, bringing in additional capacity when required.
My vision is to build a reliable support agency that can grow alongside the businesses we serve. Whether a client needs ongoing administrative assistance or additional support for a larger project, my focus remains on delivering organised, professional and responsive service.
I believe business owners should have the support they need to spend less time managing the details and more time moving their businesses forward.
“Elevate your business, empower your future.”